Frequently asked questions

How do you update the way your name appears on your bill?

If you need to update or correct your name as it currently appears on your bill (e.g., due to a marital status change or misspelling), please visit update your account information.

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How do you stop or start service due to moving?

If you are moving and need to stop or start service, please visit start, stop or move energy service and complete the online form.

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How do you update the email address for your account?

If you would like to change the email address associated with your online profile, please visit update profile.

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How do you change the mailing address or phone numbers listed for your account?

You can modify your mailing address or any phone numbers listed for your account at update your account information.

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You lost your activation code when you registered for online access. How do you request a new activation code?

Activate your profile to increase the access level of your online profile. Once activated, you will have access to more information, our energy saving tools, and online transactions with our Customer Service department.

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How can you change your password?

If you requested a new password or would like to change your password, please visit update profile.

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When trying to register for online access, you receive a message that your information is incorrect. What are you doing wrong?

When registering for online access, the account name and account number need to be entered exactly as they appear on your bill. Minnesota Energy Resources offers guidance on how to read your bill. If you are still having troubles, please contact us.

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What is the Minnesota Energy Resources mailing address?

Our payment address can be found on the bill payment address page.

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Can you pay your bill with a credit card?

Yes. Our Quick Payment option lets you pay your bill instantly with a credit card or debit card. However, a service fee will apply.

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How do you update your bank account information for Automatic Payment?

You can update your bank account information online. When you fill out the form, the new information will replace any existing bank information.

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You need 12 months of your energy data for tax purposes. Can you get this online?

Yes, this can be found at view bill history. If you are not registered for online access, you will need to register.

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What if you are not receiving your email notifications?

Sign in and verify your email address by visiting update profile. If correct, your email provider may be blocking our email. Check your spam, bulk or junk folder for email from noreply@minnesotaenergyresources.com.

If you use a spam blocking email service, include our email address as an acceptable sender to receive notification messages.

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Can you change the date your bill is due?

Minnesota Energy Resources offers preferred due date, which allows you to choose your energy bill due date.

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You are having difficulty paying your energy bills. What services do Minnesota Energy Resources offer?

Yes, if you are behind on your energy bills, or think you might become behind, we offer billing options, financial assistance and payment plans to help. Visit payment arrangements and energy assistance or call 24-hour customer service at 800-889-9508 to discuss the options available to you.

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What is the "customer charge" on your bill?

The customer charge is a fixed charge that does not change with the amount of natural gas used. It covers a portion of those costs related to delivering safe and reliable natural gas to our customers, such as the pipes and meters.

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Why is your bill so high?

There are many reasons why a bill may appear high, including changes in the amount of natural gas you use, the effects of weather on your energy use, and changes in energy prices. When trying to determine why your bill is high, first compare your gas use this year with last year's use. For example, in winter, consider whether temperatures are colder than last year; if so, you can expect your heating bill to be correspondingly higher.

Also, remember that natural gas prices fluctuate quite a bit, especially during the winter. Minnesota Energy Resources doesn't own natural gas fields, so we must buy natural gas from suppliers. Because prices on the market are generally lower in summer, that's when we purchase much of the gas we expect customers to use during the winter. We store the gas in a storage facility and then draw from it during the winter. However, we must also purchase gas on the market to supplement our stored supply. If market prices are higher, customers' bills could be correspondingly higher.

If you are unsure of what may be causing your higher bill, please contact us.

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What's a therm?

Natural gas is billed using an energy unit called a therm. A therm is equal to 100,000 British Thermal Units (BTUs), or approximately 100 cubic feet (1 CCF) of gas. Your meter measures the volume of gas you use in hundreds of cubic feet. Each month, that volume is converted into therms by a BTU Factor that accounts for the actual energy produced by each CCF. View additional terms commonly used on your bill.

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You're upgrading your heating/cooling system. Do you have rebates available?

Minnesota Energy Resources offers home: rebates and programs to qualified customers who are interested in making energy-efficient improvements to their homes and apartment buildings.

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How do you cancel ServiceChoice?

You may cancel your enrollment in ServiceChoice by giving written notice. Written notice should be sent to: Minnesota Energy Resources, PO Box 2176, Scottsbluff, NE 69363-9920.

If you request cancellation prior to your anniversary date or "Term" you will be responsible for the full retail value of any contract repairs or replacements we have completed for you, less any Program payments you have made, during the contract year. The retail value of repairs and/or replacements will be determined based on our current labor rates and parts/equipment prices.

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You tried to get the free water conservation kit and you receive an error saying your account number was incorrectly entered. What are you doing wrong?

When ordering your conservation kit, be sure to enter your entire account number without the hyphen. Also be sure you are entering the name of the primary account holder (the name that appears on the bill). Both must match our system in order to successfully order your kit.

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